12jeet's Privacy Policy

What Information We Collect

When creating an account and using services on the 12jeet platform, we collect the following types of information. This collection is done solely to improve your experience and keep the service secure.

1.1 Identity Information

At registration, we collect your name, date of birth, email address, mobile number, and username. Additional identification may be requested for age verification, as our platform is only for those aged 21 or above.

1.2 Financial and Transaction Information

During deposit and withdrawal processes, your mobile number or account details related to bKash, Nagad, Rocket, Upay, or bank transfer are collected. However, we do not store full payment card numbers or CVV codes.

1.3 Device and Browsing Information

Your device type, operating system, browser type, IP address, and logs of your activity on the platform (login times, game sessions, page visits) are collected automatically.

1.4 Cookies and Tracking Technologies

We use cookies, pixel tags, and similar technologies. These help remember your preferences, maintain sessions, and evaluate site performance. You can control cookies through your browser settings, though some functionality may then be limited.

Purpose of Data Use

The information you provide is used only for specific and legitimate purposes. We do not sell personal information to any third party under any circumstances.

2.1 Account Management and Security

Your information is used to create, verify, and keep your account secure. IP addresses and device information are analysed to detect suspicious logins or fraud attempts. SSL encryption is used to keep data transfers secure.

2.2 Payment Processing

Financial information is used to complete deposit and withdrawal transactions properly and to conduct anti-money laundering (AML) checks.

2.3 Customer Support and Communication

Your contact information is used to resolve your issues, send service notifications, and provide 24/7 live chat and email support.

2.4 Responsible Gaming

We monitor your gaming activity so that assistance can be provided when needed in line with the responsible gaming guidelines. If unusual betting patterns are detected, we may proactively reach out.

2.5 Service Improvement

Information is used to analyse which games or features are used most and improve the overall platform experience. All data in this analysis is aggregated and anonymised.

Data Storage and Security

12jeet has put in place both technical and administrative measures to keep its users' data safe.

3.1 Encryption and Security Measures

• SSL/TLS encryption technology is used during transmission.
• Advanced Encryption Standard (AES) is applied for storing sensitive data.
• Two-factor authentication (OTP) is available for accounts.
• Regular security audits are conducted.

3.2 Retention Period

Data is retained while your account is active. Even after an account is closed, some data may be kept for a defined period for legal and financial requirements. Once the necessary period has ended, data is securely deleted.

3.3 Staff Access

Only authorised staff can access your data, and they are bound by confidentiality agreements. All data access activity is logged and reviewed regularly.

Data Sharing with Third Parties

We do not sell or transfer your personal data to any third party for commercial purposes. However, sharing data may be necessary in certain specific situations.

4.1 Service Provider Partners

Data necessary to complete services may be shared with payment processors (bKash, Nagad, Rocket, Upay, or banks), game software providers, and technology infrastructure providers. These partners are also bound by strict confidentiality agreements.

4.2 Legal Obligations

Data may be provided in response to a court order, government directive, or lawful request from a law enforcement agency. In such cases, we provide only the minimum information required.

4.3 Fraud Prevention

Limited data verification with other operators in the industry may take place to prevent fraud and money laundering.

User Rights

Every user registered on 12jeet may exercise the following rights regarding their personal data.

5.1 Right to Access

You may request a copy of your personal data held by us at any time. It will be provided within a reasonable time after the request is received.

5.2 Right to Correction

If there is incorrect or incomplete information in your profile, you can request a correction. Some information can be changed directly from the account dashboard; for the rest, contact the support team.

5.3 Right to Deletion

When a request to close an account is made, we will securely delete data that is not subject to legal obligations. However, this process may be temporarily paused during active transactions or dispute resolution.

5.4 Right to Opt Out of Marketing

If you do not wish to receive promotional emails or notifications, click the unsubscribe link in any email or let the support team know. However, important account and security-related notifications will always be sent.

5.5 How to Exercise Your Rights

To exercise any of the rights mentioned above, contact our support team via live chat or email. After verification, a response will be provided within a maximum of 30 business days.

Protection of Minors' Data

The 12jeet platform is strictly for adults. Anyone under 21 is not permitted to create an account (21+ only). We do not knowingly collect any data from anyone under 21.

Age is verified at registration. If evidence is later found that an account holder is under 21, that account will be closed immediately and the collected data will be deleted.

If you know that a minor is using the platform, please notify our support team immediately.

International Data Transfer

Our servers and cloud infrastructure may be located in different countries. In such cases, international security standards are followed for data transfers, and agreements are made with third parties to ensure equivalent data protection.

All transferred data is sent in encrypted form, and the receiving party must ensure protection equivalent to this Privacy Policy.

Policy Changes and Updates

This Privacy Policy may be revised from time to time due to business needs, technological changes, or legal obligations. If there are significant changes, we will notify you by email or via a notification on the platform.

Continuing to use the platform after a revision means you are accepting the new policy. It is therefore recommended that you review this page regularly. Our Terms and Conditions are also linked to this policy and should be read together with it.

The latest effective date of this policy is noted at the top of the page.

Contact Us

If you have any questions, comments, or complaints about this Privacy Policy, contact our support team directly. We provide support in both Bengali and English, 24 hours a day, 7 days a week.